TERMS OF SERVICE

Last updated: July 30, 2021

These Terms of Service govern your use of ateliereloire.com and purchases made from ATELIER ÉLOIRE.

By visiting the website or purchasing from us, you agree to these Terms and our Privacy, Shipping, and Returns policies.

ELIGIBILITY

You must have the legal capacity to enter a binding agreement in your jurisdiction.

When placing an order for another person, you confirm that you have authority to provide their information and arrange delivery.

PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, dimensions, weights, colors, images, and prices accurately.

Screen settings, lighting, photography, materials, and production variations may cause minor differences in appearance.

Product availability is not guaranteed. We may update, discontinue, or limit products without prior notice.

THIRD-PARTY PRODUCTS

ATELIER ÉLOIRE may curate and resell products manufactured by third-party brands.

Brand names and trademarks belong to their respective owners. Unless expressly stated, ATELIER ÉLOIRE does not claim to manufacture third-party products or to be affiliated with a brand.

ORDERS

Submitting an order is an offer to purchase. An automated order confirmation does not necessarily mean the order has been accepted.

We may refuse, limit, or cancel an order for reasons including:

- Product unavailability
- Pricing or description errors
- Suspected fraud
- Payment authorization failure
- Shipping restrictions
- Unusually large quantities
- Breach of these Terms

If payment has already been collected for a cancelled order, the applicable amount will be refunded.

PRICES AND PAYMENT

Prices are displayed in the currency selected on the website or at checkout.

Prices may change without notice. The price charged is the price displayed at the time the order is submitted, subject to correction of obvious errors.

You agree to provide current, complete, and accurate billing and payment information.

Taxes, duties, and import charges may apply according to the destination and checkout configuration.

DISCOUNTS AND OFFERS

Discount codes and promotional offers:

- May have eligibility requirements
- May have an expiration date
- Cannot normally be combined unless stated otherwise
- Have no cash value
- May be withdrawn or corrected when issued in error

Free shipping applies according to our Shipping Policy.

SHIPPING

We offer worldwide shipping where available at checkout.

Shipping estimates are not guaranteed. Customs, carriers, weather, and other circumstances outside our reasonable control may affect delivery.

You are responsible for providing a complete and accurate delivery address.

Detailed conditions are provided in our Shipping Policy.

RETURNS AND REFUNDS

Eligible returns are governed by our Delivery & Returns Policy.

Nothing in these Terms removes mandatory consumer rights that apply in your location.

CANDLE SAFETY

Candles involve an open flame and must be used responsibly.

Always:

- Follow product-specific instructions
- Trim and maintain wicks appropriately
- Place candles on a stable, heat-resistant surface
- Keep candles away from children, pets, drafts, and flammable materials
- Never leave a burning candle unattended
- Stop use when the manufacturer’s recommended amount of wax remains

ATELIER ÉLOIRE is not responsible for harm resulting from misuse, failure to follow instructions, unauthorized alteration, or unsafe handling, to the extent permitted by law.

INTELLECTUAL PROPERTY

Website content—including text, photographs, graphics, branding, layout, and original designs—is owned by or licensed to ATELIER ÉLOIRE and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without written permission.

Third-party trademarks and product branding remain the property of their respective owners.

ACCEPTABLE USE

You must not:

- Use the website for unlawful or fraudulent purposes
- Attempt unauthorized access
- Upload malicious code
- Interfere with website security or operation
- Scrape or collect information through unauthorized automated means
- Infringe intellectual-property or privacy rights
- Submit false information
- Use the website to harass or harm others

THIRD-PARTY SERVICES

The website may include services, payment options, applications, or links provided by third parties.

We do not control all third-party services and are not responsible for their independent terms, availability, or privacy practices.

DISCLAIMER

We aim to keep the website accurate and available, but do not guarantee that access will always be uninterrupted, secure, or error-free.

To the fullest extent permitted by law, the website and its content are provided without warranties beyond those that cannot legally be excluded.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, ATELIER ÉLOIRE and [LEGAL BUSINESS NAME] will not be liable for indirect, incidental, special, or consequential loss resulting from your use of the website or products.

Nothing in these Terms excludes liability that cannot legally be excluded, including applicable consumer rights.

INDEMNIFICATION

To the extent permitted by law, you agree to compensate ATELIER ÉLOIRE for losses resulting from your unlawful use of the website or material breach of these Terms.

SEVERABILITY

If any part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

NO WAIVER

Failure to enforce a provision does not waive our right to enforce it later.

CHANGES

We may revise these Terms when our services, business practices, or legal obligations change.

The version published on the website at the time of use applies, except where applicable law requires otherwise.

CONTACT

ATELIER ÉLOIRE
Email: support@ateliereloire.com